Check-in

Check-in for Sanctuary by Sirromet is from 14:00pm daily. Early check-in requests are subject to availability and may incur an extra charge.
Our friendly reception team will be available 08:30 – 16:30, 7 days a week. If you are arriving outside these hours, please contact our team for alternative check-in arrangements.

Check-out

We know that leaving Sanctuary will be the most difficult part of your stay, however, we do require you to check-out by 10:00am. For any late check-out requests please speak to our reception team.

Breakfast

Breakfast is included with your booking at Sanctuary by Sirromet. A light breakfast is available from Cellar Door, 7 days a week from 7.30am - 9.30am.

Payment

We accept all major credit cards including Mastercard, Visa, American Express and Diners. Please note that Sanctuary by Sirromet does not accept cash for bookings under any circumstances.

Children and extra beds

Children are welcome. Extra beds and cribs are not available.

Pets

Unfortunately you will have to leave your furry friends at home during this getaway. Guide and support animals will need to be communicated to our team at the time of your booking.

General Policies

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

Parking

Designated parking is included as part of your booking at Sanctuary, this will be communicated with you when checking in with our team. Please note that we are a vast property and Sanctuary is located approximately 750m from Tuscan Terrace and Cellar Door, we recommend that you have your own vehicle while on-site as we are unable to provide transfers.

Internet

Our wifi is not working at the moment, it has intermittent coverage.